Frequently Asked Questions

Everything you need to know about your Elizabeth Arden experience.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery's progress.

What is your return policy for skincare and cosmetics?

We want you to be satisfied with your purchase. If you are not completely happy, you may return unopened products within 30 days of purchase for a full refund.

Are Elizabeth Arden products tested on animals?

Elizabeth Arden does not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf, except where required by law.

Do you offer international shipping?

Currently, we ship to addresses within the United States. For international orders, please visit our localized websites for your specific region.

How do I determine the right shade or product for my skin type?

You can use our online 'Skin Diagnostic' tool or consult with our beauty experts via live chat to find the perfect match for your skincare concerns and foundation shade.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.